Terms & Conditions
Please read these Terms and Conditions (hereafter “Terms” or “Terms and Conditions”) carefully before using or purchasing from the DreamWeddingSigns website (hereafter “Site”, “Website” or “the Website”) or interacting with the purchasing system, customer support or other services (hereafter “the Service” or “Service”) operated by DreamWeddingSigns (hereafter “us”, “we”, or “our”).
Your access to and use of the Website and Service is conditional on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and Customers (hereafter “you”, “them”, or “they”) who:
- access the images, photos, audio, video and other forms of data or communication (hereafter “Content”);
- use the Service;
- and purchase store products, personalized or customized signs, lights, lamps or art (hereafter “Products”) from DreamWeddingSigns via the DreamWeddingSigns.com website, over the phone, email, in person or through any other means whether electronic, digital or otherwise.
Please note that the purchaser is responsible for any import or custom duty charges.
To be eligible to use this Website you must be at least 18 years old. If you use DreamWeddingSigns.com on behalf of a company, entity, or organization, you must be an authorized representative with the authority to bind it to these Terms and Conditions (which authority you hereby exercise).
Changes to these Terms and Conditions
We may modify the Terms and Conditions from time to time. When changes are made, we will notify you by making the revised version available on this webpage and will indicate at the bottom of this page the date that revisions were last made. You should revisit these Terms and Conditions on a regular basis as revised versions will be binding on you. Any such modification will be effective upon our posting of new Terms and Conditions. Your continued use of this Website after any posted modification to the Terms and Conditions indicates your acceptance of the modification.
We reserve the right to modify, update, or discontinue DreamWeddingSigns.com at our sole discretion, at any time, for any or no reason, and without notice or liability.
DreamWeddingSigns Products are made to order. This includes the Products in the Website shop section. Standard orders take 5-15 days*, including production and shipping. ‘Rush’ are currently not available, but if your sign is urgent please let us know the date you need it. We will make every effort to ensure your purchased Product reaches you within the stated timeframe but we make no guarantees as issues can arise that are outside of our control. *Customs clearance may increase the delivery time for some countries.
DreamWeddingSigns reserves the right to change our prices at any time.
DreamWeddingSigns reserves the right to refuse or cancel certain orders at our sole discretion. You will be informed of any such refusal or cancellation within a reasonable timeframe, and a reason for the refusal or cancellation will be provided.
Payment and Billing
Shop Signs and Products – Payment for all signs and products ordered through the DreamWeddingSigns online shop is taken at the point of sale. You can choose to pay by PayPal or by using a major credit card.
Bespoke Signs Designed by Us – Payment is required in full before production can begin. Once you have approved a design you will receive an invoice via email which can be paid via Paypal or by using a major credit card. When payment has been made your sign will go into production.
Our Design Service
We are happy to offer a free design service to our customers, providing one or more designs for your approval, at no extra charge. If you have a change of mind and wish to amend or cancel your order before the sign goes into production we will happily offer a partial or full refund. Once a custom sign order is approved and has gone into production we are no longer able to offer a refund. Please note that a custom sign is automatically approved if “NO” design proof is selected when ordering.
Returns & Refunds
DreamWeddingSigns offers returns and refunds for faulty products only. DreamWeddingSigns will make every effort to resolve the issue and may fix, replace, refund, or partially refund the product. The final resolution for faulty products, including refunds for the cost of the product and/or shipping, is decided on a case by case basis depending on the source of the fault, and is at the sole discretion of DreamWeddingSigns .
- Please contact us at [email protected] to let us know which products you wish to return and why, attaching a short video of your sign as well as photos. Please note that we require both a video and photo(s) for diagnostic and quality purposes. If you are not able to provide both a video and photo(s) of the problem then our ability to rectify your issue will be limited. Once we have received all of the required information we will be in touch to try to resolve the issue.
- If a return has been agreed please note that you must return the faulty product in its original condition with all of its original packaging.
- If a return has been agreed the faulty item must be returned for inspection by DreamWeddingSigns within 14 days of when you received the product.
- If a replacement has been agreed DreamWeddingSigns will endeavor to produce and ship the replacement product to you as soon as possible.
- If a full or partial refund has been agreed DreamWeddingSigns will let you know when you can expect to receive the refund.
DreamWeddingSigns ® Warranty
DreamWeddingSigns products include a 12 month warranty that covers electrical components when used appropriately. Please be aware that Indoor Signs are not suitable for use outdoors or anywhere they might get wet. Inappropriate use will void the warranty.
Warranty Coverage for Hard Wired & Installed Signs
DreamWeddingSigns bears no responsibility for any costs incurred when installing and/or uninstalling your sign. If, in the unlikely event that your sign is experiencing a presumed fault, we will request photos and videos for diagnostic purposes and may require the sign to be sent back to us for replacement or repair. If you have chosen to have your sign installed and/or hard-wired, DreamWeddingSigns takes no responsibility for any costs incurred due to uninstalling and/or reinstalling your sign. If your sign has been hardwired in by an electrician it is at our sole discretion to decide if the occurring fault is covered under our 12 month warranty.
Damaged in Transit
We recommend opening your DreamWeddingSigns parcel upon delivery. In the unlikely event that your sign has been damaged in transit DreamWeddingSigns will ensure that a resolution is provided.
Damage must be reported within 14 days of delivery of your DreamWeddingSigns sign to be eligible for a replacement. Damage or faults reported after this time period will follow our general returns and refunds policy and will not be covered under warranty. Note: the delivery date is the courier delivery date which can be found by following the prompts in your tracking email.
If you believe your item has been damaged in transit and you are within the 14 day claim period please send an email to [email protected] with all of the following:
- a clear photo of the damage to the sign,
- a clear photo of the box & any damage to the outer box,
- and a clear photo of the shipping label on the box.
Lost, Missing & Stolen Signs
DreamWeddingSigns takes all necessary care to ensure our signs are delivered safely to our customers. We use a premium express shipping service that requires a signature on delivery. The customer may request to opt-out of the signature on delivery directly through the shipping service once the shipment process has begun. Please be aware that if you choose to opt-out of the signature on delivery requirement, DreamWeddingSigns will take no responsibility for lost, missing or stolen parcels that have been marked as ‘delivered’ by the shipping service.
DreamWeddingSigns ® Gift Cards
Custom Neon Gift Cards are redeemable when:
- making a custom sign using our online design tool;
- purchasing items from our Shop;
- and when you have neon art custom made by sending a quote request to our team.
DreamWeddingSigns Gift Cards are valid for 2 years from the date of purchase.
No portion of the Gift Card’s value may be redeemed for any other purpose than to purchase a product from
DreamWeddingSigns Gift Cards may not be used with any other discounts or promotions.
DreamWeddingSigns Gift Cards may not be purchased using discount codes or any other promotional codes or offer.
Treat your Gift Card like cash, lost or stolen Gift Cards will not be replaced or refunded.
Gift Cards cannot be cancelled or refunded.
Products that are purchased solely, or in part with a Gift Card may only be returned in line with DreamWeddingSigns ‘s Returns & Refunds policy which is detailed above.
Products that are purchased solely, or in part with a Gift Card may not be exchanged.
Gift Cards must be used in a single purchase. No credit will be given for any remaining value left on the Gift Card.
You are responsible for the use and safety of your Gift Card. You are liable for all transactions on your Gift Card, except to the extent to which there has been fraud or negligence by us or by any of our employees.
Copyright and Trademarks
The content, trademarks, artwork and LED neon signs (the Product) for sale on DreamWeddingSigns.com are the exclusive property of DreamWeddingSigns . Copyright in all designs offered for sale on the DreamWeddingSigns website and produced by DreamWeddingSigns shall remain the property of DreamWeddingSigns unless otherwise agreed in writing. The DreamWeddingSigns trademark is registered with the USPTO registration number 6027896.
You warrant to DreamWeddingSigns that you have copyright in, or a license to authorize DreamWeddingSigns to reproduce all materials supplied by you to DreamWeddingSigns for the purpose of the Product. You expressly authorize DreamWeddingSigns to reproduce all and any of such works for the purposes of the Product.
You warrant you have the right to use applicable trademarks which may be incorporated in any Product.
You indemnify and agree to keep DreamWeddingSigns indemnified against all liability, losses, or expenses incurred by DreamWeddingSigns in any way directly or indirectly connected with any breach of copyright and trademarks or any third party in relation to any materials supplied by you for the purpose of the Product.
All Goods and/or Services provided by DreamWeddingSigns may only be used for lawful and ethical purposes. This includes, but is not limited to copyrighted material. DreamWeddingSigns is not required to produce any Goods and/or provide any Services it considers to be unethical, objectionable, threatening, obscene, or pornographic.
We grant you permission to use our online design tool and/or to upload images and logos subject to the restrictions in these Terms and Conditions.
Restrictions on Use
You agree that in using the DreamWeddingSigns Online Design Tool and/or Logo/Image Uploader you will not, and will not assist or enable others:
- to promote bigotry or discrimination against protected classes;
- to promote, support or glorify hatred;
- to promote, support or glorify violence;
- to create or promote illegal content;
- to violate any third-party right, including any breach of confidence, copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right;
- to violate these Terms and Conditions or any applicable law.
We reserve the right to refuse service and, where required, take legal action against anyone who uses the DreamWeddingSigns Online Design Tool and/or Logo/Image Uploader in a manner that is not consistent with the restrictions listed above.
Use of DreamWeddingSigns.com
We grant you permission to use this Website subject to the restrictions in these Terms and Conditions.
Restrictions on Use
You agree that you will not, and will not assist or enable others to:
- use DreamWeddingSigns .com to threaten, stalk, defraud, incite, harass, or advocate the harassment of another person, or otherwise interfere with another user’s use of DreamWeddingSigns .com;
- use DreamWeddingSigns .com to submit or transmit spam, chain letters, contests, junk email, pyramid schemes, surveys, or other mass messaging, whether commercial in nature or not;
- use DreamWeddingSigns .com for promotional or commercial purposes, except as expressly allowed in writing by DreamWeddingSigns .com;
- use DreamWeddingSigns .com in a manner that may create a conflict of interest;
- use DreamWeddingSigns .com to promote bigotry or discrimination against protected classes;
- use DreamWeddingSigns .com to violate any third-party right, including any breach of confidence, copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right;
- use DreamWeddingSigns .com to create or promote pornography or illegal content;
- use DreamWeddingSigns .com in violation of the Terms and Conditions or any applicable law;
- modify, adapt, appropriate, reproduce, distribute, translate, create derivative works or adaptations of, publicly display, sell, trade, or in any way exploit DreamWeddingSigns ‘s Products or DreamWeddingSigns .com Content, except as expressly authorized by DreamWeddingSigns ;
- reverse engineer any portion of DreamWeddingSigns .com, except as may be permitted under the law;
- remove or modify any copyright, trademark or other proprietary rights notice on DreamWeddingSigns .com or on any materials printed or copied off of DreamWeddingSigns .com
- use any robot, spider, site search/retrieval application, or other automated device, process or means to access, retrieve, scrape, or index DreamWeddingSigns .com or any DreamWeddingSigns .com Content without permission from DreamWeddingSigns .com;
- reformat or frame any portion of DreamWeddingSigns .com;
- take any action that imposes, or may impose in our sole discretion, an unreasonable or disproportionately large load on DreamWeddingSigns .com’s technology infrastructure;
- attempt to gain unauthorized access to DreamWeddingSigns .com, user accounts, computer systems or networks connected to DreamWeddingSigns .com through hacking, password mining or any other means;
- use DreamWeddingSigns .com or any DreamWeddingSigns .com Content to transmit any computer viruses, worms, defects, Trojan horses or other items of a destructive nature (collectively, “Viruses”);
- use any device, software or routine that interferes with the proper working of DreamWeddingSigns .com, or otherwise attempt to interfere with the proper working of DreamWeddingSigns .com; make excessive traffic demands;
- use DreamWeddingSigns .com to violate the security of any computer network, crack passwords or security encryption codes; disrupt or interfere with the security of, or otherwise cause harm to, DreamWeddingSigns .com or DreamWeddingSigns .com Content;
- remove, circumvent, disable, damage or otherwise interfere with any security-related features of DreamWeddingSigns .com, features that prevent or restrict the use or copying of DreamWeddingSigns .com Content, or features that enforce limitations on the use of DreamWeddingSigns .com.
DreamWeddingSigns .com may include content from and/or links to other websites (each, a “Third Party Site”). We do not control or endorse any Third Party Site, and you agree that we are not responsible for the availability or contents of such Third Party Sites.
No agency, partnership, joint venture, or employment is created as a result of the Terms and Conditions, and you do not have any authority of any kind to bind us in any respect whatsoever.
We may provide you with notices, including those regarding changes to the Terms and Conditions by email, regular mail or postings on DreamWeddingSigns .com.
The Terms and Conditions contain the entire agreement between you and us regarding the use of DreamWeddingSigns.com, and supersede any prior agreement between you and us on such subject matter. The parties acknowledge that no reliance is placed on any representation made but not expressly contained in these Terms and Conditions.
Any failure on our part to exercise or enforce any right or provision of the Terms and Conditions shall not constitute a waiver of such right or provision. The failure of either party to exercise in any respect any right provided for herein shall not be deemed a waiver of any further rights hereunder.
If any provision of the Terms and Conditions is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the Terms and Conditions shall otherwise remain in full force and effect and enforceable.
The Terms and Conditions are not assignable, transferable or sublicensable by you except with our prior written consent, but may be assigned or transferred by us without restriction. Any assignment attempted to be made in violation of the Terms and Conditions shall be void.
The section titles in the Terms and Conditions are for convenience only and have no legal or contractual effect.
Warranties, Disclaimers, and Limitations of Liability
CustomNeon.com AND ALL SITE CONTENT IS MADE AVAILABLE TO YOU ON AN “AS IS” BASIS. Custom Neon MAKES NO WARRANTIES, REPRESENTATIONS, OR CONDITIONS OF ANY KIND, EXPRESS, STATUTORY OR IMPLIED AS TO (1) THE OPERATION AND FUNCTIONALITY OF DreamWeddingSigns.com, (2) THE ACCURACY, INTEGRITY, COMPLETENESS, QUALITY, LEGALITY, USEFULNESS, SAFETY, AND IP RIGHTS OF ANY OF CustomNeon.com CONTENT, AND (3) THE PRODUCTS AND SERVICES ASSOCIATED WITH DreamWeddingSigns.com OR SITE CONTENT. Custom Neon FURTHER DISCLAIMS ALL WARRANTIES, EXPRESS, STATUTORY, OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, MERCHANTABLE QUALITY, DURABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, THAT YOU OBTAIN FROM DreamWeddingSigns OR DreamWeddingSigns.com SHALL CREATE ANY WARRANTY, REPRESENTATION, OR CONDITION NOT EXPRESSLY STATED HEREIN.
DreamWeddingSigns DISCLAIMS ALL LIABILITY FOR ANY (A) INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY, RELIANCE, OR CONSEQUENTIAL DAMAGES, (B) LOSS OF PROFITS, (C) BUSINESS INTERRUPTION, (D) LOSS OF OR DAMAGE TO REPUTATION OF CDreamWeddingSigns OR ANY THIRD PARTY, OR (E) LOSS OF INFORMATION OR DATA.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, THE LIMITATION OR EXCLUSION OF IMPLIED WARRANTIES, OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IF YOU RESIDE IN SUCH A JURISDICTION, THE ABOVE LIMITATIONS SHALL APPLY TO YOU TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW.
Instagram Competition Terms and Conditions
(scroll up for Website & General Terms and Conditions)
Official Rules for Name Game Instagram Competition to Win One of Four Name Signs
No purchase is necessary to enter or win this competition. A purchase will not increase your chances of winning. The odds of winning will depend on the total number of entries received.
- By participating in the ‘Name Game’ competition being promoted by @dreamweddingsigns (the ‘Official Instagram Account’) between October 1, 2021, and October 12, 2021, you agree to these official rules, which together form a contract, so read them carefully before participating. You must follow the directions provided by the Official Instagram Account (@customneon) and otherwise be bound by and follow these Official Rules to be eligible to win the giveaway.
- DreamWeddingSigns is the host of the Instagram giveaway.
- This giveaway is not sponsored, endorsed or administered by, or associated with Instagram.
Details of the competition:
- The Competition will begin on October 1, 2021, at 12:00 am AEST and end on October 17, 2021, at 11:59 pm AEST.
- To win the competition, you must have been tagged in the DreamWeddingSigns post, and your name (or your child’s name) must be Aaliyah, Malik, Charlie or Sophie.
- The winners must be following the Instagram account @Dreamweddingsigns .
- The winners of the competition will win a Custom Neon name sign. The name signs will read Aaliyah, Malik, Charlie and Sophie. There will be four winners of one Custom Neon name sign each.
- The winners will be randomly drawn and announced on October 18, 2021, at 8:00 pm AEST. The decision will be final, and no correspondence will be entered into.
- The winners will be contacted via Instagram DM, and they will have three months to respond to the DM to claim their prize.
- This giveaway is only open to individuals who are legal residents of the United States of America, the United Kingdom and Australia, and who fulfil the entry requirements.
- Entrants of the competition must have their Instagram set to a public profile.
- DreamWeddingSigns staff, partners, suppliers, and their immediate families are not eligible for prizes.
- The giveaway is subject to all applicable federal, provincial, state, territory and local laws, rules and regulations.
Last updated: July 1, 2022